Frequently Asked Questions
Enjoy a truly personalized experience without the hassle of entering your details every time you shop from our site/app. Sign up is very easy. Visit our homepage, click on register on the top right corner and enter your email and other details required. Thereafter, you can shop simply by Logging into your account.
Creating an account allows you to:
Store multiple shipping and billing addresses to expedite your checkout
Save the contents of your shopping bag for later
Easily access your current order details and history
View and share your wish list with family and friends
Muse loyalty (coming soon)
Please note that only you may change your password in the interest of the security of your account. You may kindly follow these steps, mentioned below, to change the password:
Go to: www.tanagra.me
Click on Login on the Top Right Corner of the Page
Click on Forgot Password Tab (in front of Login Tab)
Enter your registered email and Confirm
You will receive an email with a link to RESET your Password and you may create a new password of your choice.
We regret the inconvenience caused during the login process. It could be an error due to Network Conjunction. You may try logging in on another device/network or after clearing the browser history as it may work. If a problem still arises then please contact our Concierge Service on [email protected] or +971501893270.
At this moment in time unfortunately MUSE will not be available for online shopping; however, our amazing team is currently working on it and it will be available soon. Check back with us.
For placing an order, you may go to the individual item page, click on Add to Shopping bag. This lands the item in your bag where you can then review your order and item details. Next, click on Continue to Checkout and then fill in the required details, select your preferred payment method to complete your order.
For all credit and debit card purchases, your billing address must match the address on file with your bank. Your debit or credit card will be authorized for the full order amount for verification purposes at the time you submit your order. The transaction will be charged to your debit or credit card after we have verified your card details, received credit authorization, confirmed availability of the item and prepared your order for shipping
You can access the Tanagra Gift Registry from the homepage. Once there you can start creating your gift registry by clinking on the START A REGISTRY. Here you can add all your necessary personal information, including giving a name and a description to your gift registry. Finally, add an event date for your registry and click on CREATE A REGISTRY.
That’s completely up to you. We provide you the option to have your gifts shipped to the guest who purchased them or directly to you. It’s very simple. While creating the registry, you can select which option works for you. If you prefer to receive the gifts to your location, you’ll need to fill in your shipping details. This will then be automatically provided to your guests when they shop from your registry.
You can access your gift registry from your account where you will have the option to edit your gift registry, add items, remove items, or even delete your gift registry.
There is no limit to the number of gift registries you can have.
Once your gift registry is created, you can start adding items by visiting any of our pages and clicking on the Gift Icon underneath the item.
You’ll need to login and head over to the MANAGE YOUR REGISTRY section. Then, all you need to do to share your gift registry is click on MAKE THIS LIST PUBLIC. You will then be provided the option to share you gift registry. If your gift registry isn’t ready yet, you can keep it private and the page will only be accessible to you. We also offer the option to share the registry via a dedicated link, email, WhatsApp or Facebook. This way, only the people who you have shared the link to you gift registry will be able to access it.
Anyone you send your gift registry link to will have access to your registry. Anyone who didn’t receive a message or a link will not have access to your gift registry. If you gift registry is still set to private, it wont be accessible.
For each item you add to your gift registry, you have the flexibility to add, reduce or remove items as per your preference. How our system then works is a status is given for each item you choose to track if it’s still available, has been gifted or it out of stock. If an item from your gift registry becomes out of stock, you will be informed by email to select a replacement.
Yes. Once your items are bought from your gift registry, you will receive an email notification to inform you.
For returns please contact our customer care team.
Absolutely! Certain silver, stainless steel, and crystal products can be personalized. Please add your request to the ‘Special Request’ section on the cart page. One of our representatives will contact you to confirm your request. For more information on which engraving, please contact Concierge Service at [email protected]
Please note that this service is complimentary and will take up to 4 business days to be processed. Personalized items cannot be canceled or returned.
During online checkout, you will notice an option to request a gift wrapping. Tanagra gift purchases are wrapped in our signature grey gift paper and tied with a satin ribbon. You may also include a personalized gift message and request for a gift receipt.
Shipping and delivery:
We offer a free of charge delivery service to UAE .
Tanagra will process your orders locally as follows:
Same day delivery in Dubai if ordered before 6 PM UAE time
Next day delivery in rest of UAE
Please note that items with requests of personalization will take 2 business days to be processed.
Tanagra partnered an experienced and professional in-house carrier that will deliver your order to your doorstep hassle free.
Unfortunately, Orders may not be shipped to P.O. boxes, AFO/FPO.
Once the order is ready to be shipped, you will receive an SMS to confirm your delivery address, once confirmed, your order will be shipped right away.
If the delivery address is not confirmed we will still attempt to deliver the order to the address added when the order was placed. Our in-house driver will call you while he is on the way to you.
For security reasons, all online purchases require an adult signature upon delivery.
please remember to present your local/international issued photo ID and provide your full name and phone number at the time of receipt.
If for any reason your order might be delayed or unavailable, our Concierge will contact you via call and e-mail to inform you of all the updates and options available.
CANCELLATION, RETURN & EXCHANGE POLICY
We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order just email our Concierge Service at [email protected] or call +971501893270 to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Concierge Service who will be happy to assist you.
For online purchases, you can return the products by contacting the Tanagra Concierge Service. To do so, you can request a return, free of charge, via our Concierge Service who will arrange a pick up via our in-house courier service within 2 business days.
All products must be returned to us unused, in the same condition as received, sealed with the Tanagra box and custom packaging, along with the original invoice within 30 days of the date of purchase of your order. We will not accept any returns if the original packaging has been opened or tampered with.
Returns that are damaged or soiled may not be accepted and may be returned to you.
Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product (including VAT) except for any other applicable taxes or import duties and delivery and return charges, as follows:
If you paid:
- by credit/debit card (either online or on delivery), we will process the refund by issuing a credit note to be used online or in the store or by crediting the same credit/debit card used when the order was placed. Please note that refunds can take up to ten to fourteen (10 -14) business days to show on your account due to varying processing times between payment providers.
We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.
Please note that we will not accept a return on any personalized products.
Unfortunately, at the moment we are unable to accommodate any exchange requests. To exchange an item, we recommend you return the original item for a store credit using the return instructions provided above. Then once we receive your returned item, the store credit balance of your account will be amended accordingly so you may place a new order on our website for the item you want to exchange.
Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.
Please note that we will not accept a return on any personalized products.
Yes, you have the option to return the item yourself to any of our Tanagra stores in the UAE.
Should you receive an item that is not in perfect condition please contact us immediately to assist you with your return request within two (2) business days.
Products are damaged or defective if they are received damaged or where a manufacturing fault occurs within 30 days of purchase. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items.
If you received an item as a gift and wish to return it, please contact our Concierge Service who will be happy to assist you in your request. All products must be unused and with all Tanagra and designer tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within 30 days of the date of your order.
Hours: 10AM - 10PM
Ground floor, VIP entrance, Marina Mall, Abu Dhabi, UAE +971 2 681 7506
Mall of the Emirates
Level 2, Mall of the Emirates, Dubai, UAE +971 4 341 1084
The Dubai mall:
Level 2, Galeries Lafayette, The Dubai Mall, Dubai, UAE +971 4 3827343