1 item was added to your bag.
1 item was added to your gift registry.
How do I request to return an item?
You can return the products by contacting the Tanagra Concierge Service or by logging into your account via the My Account page and filling in the Return Form to Initiate the return process.
Our concierge team will arrange for a free pick-up via our partner courier service. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Email: [email protected] or contact us: +971501893270
How long does it take for a refund to be issued?
Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product (including VAT). The original delivery charges and any other charges, if any, incurred at the time of purchase are non-refundable
Refunds of merchandise returned to www.tanagra.com can take up to ten to fourteen (10 -14) business days after receipt and a refund confirmation email will be sent to confirm the details.
Manufacturing Faults
Products are damaged or defective if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Items that are damaged because of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items.
Products Outside Our Return Policy
For all return requests items outside of our Return Policy, please contact our Concierge Service. Should you receive an item that is not in perfect condition please contact us immediately.
If you received an item as a gift and wish to return it, please contact our Concierge Service who will be happy to assist you in your request.
Please note: We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.